Shreedevratna.com

Return & Exchange Policy

Effective Date: 14 May 2026

1. Our Return Philosophy

At Shreedevratna.com, we want you to be completely satisfied with your gemstone purchase. Given the precious and personalised nature of our products — which are astrologically matched, lab-certified, and energised — our return policy is structured to be fair to both parties.

2. Return Window

Returns are accepted within 7 days of the delivery date.

After 7 days, we are unable to accept returns under any circumstances.

3 Conditions for Return

To be eligible for a return, the following conditions must be met:

• The gemstone must be in its original, unworn condition.
• The original lab certificate must be returned along with the gemstone.
• The original packaging (box, pouch, and any accessories) must be intact.
• The item must not have been resized, altered, or set into jewellery.
• Proof of purchase (order number or invoice) must be provided.

4. Non-Returnable Items

The following items cannot be returned:

• Gemstones that have been worn, used, or energised by the buyer.
• Custom or special-order gemstones.
• Gemstones set into rings, pendants, or other jewellery by the buyer.
• Items returned without original certification.
• Items returned after the 7-day window.
• Sale or discounted items (unless defective).

5. How to Initiate a Return

Step 1: Email us

Send an email to support@shreedevratna.com with the subject: “Return Request – [Order Number]”

Step 2: Provide Details

Include your order number, reason for return, and photographs/video of the product in its current condition.

Step 3: Approval

Our team will review your request within 2–3 business days and send you a Return Merchandise Authorization (RMA) number if approved.

Step 4: Ship the Product

Pack the gemstone securely with all original contents and ship it to the address provided by our team. We recommend using a trackable, insured shipping method.

Step 5: Inspection & Resolution

Once received, we will inspect the gemstone within 3–5 business days and process your refund or exchange accordingly.

6. Return Shipping Costs

• If the return is due to our error (wrong item, damaged product, certification mismatch) — we will bear the return shipping cost.
• For all other returns, the customer is responsible for return shipping charges.
• We strongly recommend insuring the return shipment. We are not liable for loss or damage during return transit.

7. Exchanges

We offer exchanges under the following conditions:

• Exchange for a gemstone of equal or higher value (top-up payment required for higher value).
• Exchange must be requested within 7 days of delivery.
• The original gemstone must be returned in unworn condition with all documentation.
• Exchange gemstones are subject to availability.

To request an exchange, follow the same process as a return and mention “Exchange” in your email subject.

8. Damaged or Defective Items

If your gemstone arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide unboxing video and photographs as evidence.
• We will arrange a replacement or full refund at no additional cost to you.

We recommend recording an unboxing video for all orders as a precaution.

9. Exchange / Refund Timeline

Once we receive and inspect the returned item:

• Exchanges will be dispatched within 5–7 business days.
• Refunds will be processed within 7–10 business days to the original payment method.

10. Astrological Disclaimer

Gemstones are recommended based on Vedic astrology principles. Astrological results are subjective and may vary from person to person. Dissatisfaction with astrological outcomes is not a valid ground for return or refund.

11. Contact Us

For return and exchange queries:

Shreedevratna.com

Email: support@shreedevratna.com

Website: https://shreedevratna.com