1. Introduction

Welcome to Shreedevratna.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shreedevratna.com and make purchases from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

2.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party gateways; we do not store card details)
Birth chart / horoscope details (if provided for gemstone consultation)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address and browser type
Pages visited and time spent
Referral URLs
Device type and operating system
Cookies and tracking pixels (including Facebook Pixel for marketing)

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, invoices, and shipping updates
Provide astrological consultation and gemstone recommendations
Respond to customer service queries
Send promotional emails and offers (you may opt out at any time)
Improve our website, products, and services
Comply with legal obligations
Detect and prevent fraud

4. Sharing of Your Information

We do not sell or rent your personal data. We may share it with:

Payment gateways (e.g., Razorpay, PayU) for secure transaction processing
Courier and logistics partners for order delivery
Gemological laboratories (GIA, IGI, GRS, etc.) for certification verification
Marketing platforms (Meta/Facebook) for targeted advertising
Legal authorities if required by law

5. Cookies

Our website uses cookies to enhance your browsing experience. These include:

Essential cookies – required for the website to function
Analytics cookies – to understand how users interact with our site
Marketing cookies – including the Facebook Pixel for ad retargeting

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order data is retained for 7 years for tax and legal purposes.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at: support@shreedevratna.com

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related concerns, please contact:

Shreedevratna.com

Email: Help.shreedevratna@Gmail.com

Website: https://shreedevratna.com